Terms & Conditions

These terms and conditions govern your use of the Brightspire website at {{DOMAIN}} and your engagement with any services provided by Brightspire ("we", "us", "our"). By accessing this website or entering into a service arrangement with us, you agree to these terms. Please read them carefully before proceeding.

If you have questions about anything set out here, we are glad to discuss them with you before you commit to anything. Please reach us at info@{{DOMAIN}}.

1. About Brightspire

Brightspire is a business advisory firm based in Kuala Lumpur, Malaysia. We offer customer experience strategy and advisory services to organisations operating in Malaysia and the surrounding region. Our registered address is Suite 21-3, Q Sentral, Jalan Stesen Sentral 2, 50470 Kuala Lumpur.

Our services are business-to-business in nature and are intended for organisations and their authorised representatives, not individual consumers acting in a personal capacity.

2. Use of This Website

You may browse and use this website for informational purposes related to our services. You agree not to:

• reproduce, redistribute or commercially exploit any content from this site without our written consent;
• attempt to gain unauthorised access to any part of the site or its underlying systems;
• use automated tools to scrape, copy or index content from the site without our permission;
• use the site in any manner that is unlawful or that could cause harm to others.

We reserve the right to update, modify or remove content on this website at any time without notice.

3. Our Services

The services described on this website — the Customer Journey Review, Experience Improvement Plan and Experience Advisory Retainer — are general descriptions intended to give prospective clients a clear sense of how we work and what to expect. The specific scope, deliverables and timeline for any engagement are set out in a written service proposal or letter of engagement agreed between both parties.

We are an advisory firm providing strategic and operational guidance. We do not provide legal, financial, regulatory or professional services that require licensing under Malaysian law. Our recommendations are offered in good faith based on the information made available to us and our professional judgement; they do not constitute a guarantee of any particular outcome.

4. Fees and Payment

Fees for our services are agreed in writing before work begins. Prices shown on this website are indicative starting points and may vary depending on the specific requirements of your engagement.

Payment terms, invoicing schedules and any applicable taxes (including Sales and Service Tax where applicable) will be set out in your service proposal or letter of engagement. We reserve the right to pause or conclude an engagement if agreed payment obligations are not met.

5. Intellectual Property

All content on this website — including text, design, graphics, structure and underlying code — is the intellectual property of Brightspire unless otherwise stated. You may not reproduce or adapt this material without our written permission.

Work product and deliverables produced during a client engagement are covered by the intellectual property terms set out in your service agreement. In general, client-specific deliverables become the property of the client upon full settlement of outstanding fees, while our underlying methodologies, frameworks and general knowledge remain ours.

6. Confidentiality

We treat information shared with us in confidence as confidential. We will not disclose client information to third parties except where required to deliver the agreed service (with your knowledge), where required by law, or where you have given express permission.

We ask that you treat any materials, methods or insights shared by us in the course of an engagement with similar care.

7. Limitation of Liability

We take our work seriously and aim to deliver thoughtful, useful advisory services. However, we cannot accept liability for decisions taken by your organisation on the basis of our recommendations, or for outcomes that depend on factors beyond our knowledge or control.

To the extent permitted by Malaysian law, our aggregate liability to any client for any claim arising from a service engagement will not exceed the total fees paid by that client for the relevant engagement.

Nothing in these terms limits liability for fraud, wilful misconduct or anything that cannot legally be excluded.

8. Third-Party Links

This website may contain links to external websites for reference or convenience. We are not responsible for the content, accuracy or privacy practices of those sites. A link does not imply our endorsement of any external service or organisation.

9. Privacy

Your privacy matters to us. How we collect, use and protect your personal data is explained in our Privacy Policy. By using this website or engaging our services, you acknowledge that policy.

10. Cookies

We use cookies to help our website function properly and to understand how visitors use it. Our Cookie Policy describes the cookies in use and your choices regarding them.

11. Changes to These Terms

We may update these terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes that affect existing client engagements will be communicated directly. Continued use of the website after an update constitutes acceptance of the revised terms.

12. Governing Law

These terms are governed by the laws of Malaysia. Any disputes arising from them or from our services will be subject to the exclusive jurisdiction of the courts of Malaysia, unless both parties agree otherwise in writing.

13. Contact

If you have questions about these terms or would like to discuss them before engaging with us, please contact:

Brightspire
Suite 21-3, Q Sentral, Jalan Stesen Sentral 2, 50470 Kuala Lumpur
info@{{DOMAIN}}
+60 17-635 2840